How to Report an Outage
Is it an outage?
You are at home going about your normal routine, and suddenly, your power goes off. Now what? Here are some tips on what to check before you call us, to be sure you have an outage and the problem isn’t on your side of the meter.
1. Check your breakers or fuses
2. Check with your neighbors to see if they are also out of power
3. Provide any other information that may help us locate the cause of the outage, such as a downed tree, lighting strike, branch across a wire, etc.
To report an outage, call 444-2540 or 1-800-955-6083
Report an outage through the SmartHub App.
To use this service via a mobile device (Smartphone or tablet), members can download the SmartHub app free of charge from the Apple App Store (iPhone or iPad) or Google Play Marketplace (Android phone or tablet). Just search "SmartHub" or go directly to the app from your device.
Report an Outage via Text! (NEW!)
Beltrami Electric Cooperative (BEC) does everything possible to keep the lights on and to restore service as soon as possible. By being prepared and informed, you can assist us in restoring power in the timeliest manner possible. BEC crews work hard to restore outages as quickly and safely as possible. We appreciate your cooperation and patience during these times.
"Like" our Facebook page for additional outage updates! (FYI: You cannot report an outage via Facebook)
How Our Outage System Works
A power outage reported to us is automatically matched to our computer database using the phone number you call from. If you're not calling from the phone number in our system you can enter the number tied to your BEC account or you can enter your BEC account number and still be automatically matched.
The location of the outage then lights up on a map. This is why it is beneficial for BEC to have on file the phone number you are most likely to call from to report a power outage.
If we do not have your phone number, the outage line will tell you that your call does not match our records. Please know that these calls are still processed - it is just done manually, which may slow the process and our response time. We can store up to three numbers in our system, if you have a seasonal number or cell phone, please let us know. The current number we have on file is located on your monthly billing statement; please verify that that number is correct. If it is not, please call the BEC office at 218-444-2540 or toll free at 800-955-6083 and we will update that information for you.